Customer Experience in the Clouds

(First posted in Amdocs Intranet on Feb 12, 2012. Edited version details given below)
My blog post on the 'Customer experience in the Clouds' has been published on Telecom Lead (an online B2B telecom publication)

I discuss the following points three points in this post:

1. Clouds: how do I see them and what change can they potentially drive?

2. Cloud impact on IT industry: what could they mean (and are already starting to) for the IT industry

3. Customer experience: what is the relevance of customer experience and why it will become central as the 'cloudy' world evolves

You can read the entire post here:

http://telecomlead.com/inner-page-details.php?id=6374&block=Contributed